I DID find the point I was comfortable when making my own eye guard- seemed about a quarter of a mile from the top of the eyepiece (actually about an inch).
Ridiculous!
However at that point I couldn't even take in the whole field of view.
I spent half a day experimenting. Never experienced the likes with any other eyepiece.
Well, obviously if you can't see the entire field, you are outside the exit pupil.
When you are at the exit pupil, the edge of the field should *just* be visible.
I found the eye relief from the glass 23mm and the rubber eyecup when folded down to be 20.7mm.
That is nearly 5.7mm longer than the effective eye relief of the Pentax XW eyepieces, a model of eyepiece most people use with glasses on!
So you will need an additional eyeguard extender to hold your eye 23mm from the glass or you will drift forward.
And if that doesn't work, perhaps it isn't the right eyepiece for you.