We realize that, but keep in mind that these things are designed to be as difficult as possible for an ordinary user to remove.
There are probably lots of folks in this forum who could handle it easily enough - if they had the machine in front of them.
You are getting lots of good suggestions up until now. But if you get too frustrated, it might be time to find a local computer repair place and just pay them to deal with it.
I agree with you. And if I had the infected PC here with me, even I could solve it with a restart in safe mode that would allow me to delete at least the obviously offending file. Failing that, I would put the Malwarebytes Rescue on a usb stick and plug it in. But I can do neither. I spent 2 frustrating days trying to find a way around this screen blocker but I was unable.
Down in the system tray I can see the previews of the screens I need access to, and if I hover the mouse over them, I can see where I need to click. But the instant I move the mouse off of the tray preview, they are again blocked. I can't do anything like use command prompts because they only show programs and details of my home desktop, not the remote computer that I am now not in control of. I can't do system restore, or much of anything.
The problem is that the infected computer is not in front of me, it's 200 miles away and I am running it from Google Remote Desktop.
Edited by arrowspace90, 10 May 2025 - 01:26 PM.