Ken,
If I'm understanding you have powered up the electronics and the motor is running ? If so is the LED solid or blinking ? If solid then the electronics are seeing the signal from the encoder.
As for the gear box, the gear reduction could be 100:1 and while it is reducing the speed of the motor it also increasing the torque by that amount. The result is output torque is a few inch/oz and that is then increased by driving the main gear. So just like our vintage scopes that use an AC sync motor which only have few inch/oz or torque the final torque is much increased to drive the scope.
So it would be difficult to turn the worm to make the gears in the gearbox to turn BUT you should be able to turn the input gear were the motor goes and see the output worm turn. The issue is that you may need a lot of revolutions of the input to see any movement of the output to check if it is working or not. For example if the main gear on the RA shaft has 144 teeth, the worm driving needs to turn at 1/10 RPM and since the motor maybe running at few hundred RPM there is huge gear reduction in the gearbox. So you may have to turn the input shaft a few hundred times to see any motion on the output.
So I would try spraying some penetrating oil like WD40 on the gears and see if things free up and you start to see other gear movement. If not it's possible that one of the gears is damaged and has missing teeth so that is what is stopping it from showing motion all the way out to the worm. As I said with the huge reduction also increase the torque, if the scope got stalled, a gear in the gearbox could easily have a couple of teeth broken off.
- Dave