When you say, you can't get a consistent image, please explain. Are the images sometimes sharp, sometimes not? Does this fuzziness come and go in waves? Or is it good one night, then not the next? Something entirely different?
My immediate thought is that you could be experiencing the effects of poor "seeing," i.e. unsteady air above your scope that blurs the image in waves. At 238x, you're using significant magnification, although that scope should be able to deliver crisp images at that scale, if the seeing is good.
It could also be that your scope needs more cooldown time.
With regard to that sliding portion, I believe that is purely for your own visual comfort, to put the rubber eyeguard at a distance from the eye lens so that you can see the entire field of view, but not so close that you get kidney-bean effect or your eyelashes bump into it, etc.
Clear skies,
Paul